The lobby floor is a guest's first impression and the hardest-worked stone surface in any hotel: trolley wheels, heavy footfall, perfume, alcohol and food spills every single day. Keeping the opening-day gloss is not about an annual deep clean — it takes a disciplined year-round maintenance programme.
Base lobby care on crystallisation, from weekly to monthly depending on footfall, supported by light grinding restoration every six to twelve months so scratches and dull patches are handled as they appear. The principle is simple: do not wait for major damage. Timely small repairs mean less frequent heavy restoration, a longer stone life and lower long-term cost.
The common problems on bathroom counters, bath surrounds and showers are water marks, soap scum and etching from cleaning chemicals. Apply a penetrating sealer at installation and re-apply periodically; housekeeping must use neutral cleaners — acidic descalers must never touch marble. When refurbishing rooms, consider an integrated moulded basin: no joints means far less mould and faster housekeeping.
The biggest concern in hotels is guest experience. Grinding and crystallisation can be done at night or in sectioned-off zones, with dust, noise and odour managed; working zone by zone and handing each area back the same night is the standard for commercial stone care — the lobby stays open as usual.
A good contract states clearly: inspection frequency, unit price per procedure, emergency response time and the trigger conditions for restoration work. Hotels, malls and offices differ in footfall and stone condition, so contracts should be tailored to reality rather than one price list for everyone. When choosing a supplier, look for genuine hotel-grade project experience — see our Hong Kong projects feature.
High-traffic lobby areas: crystallisation weekly to monthly depending on footfall; guest bathroom sealing typically every six to twelve months, adjusted to actual stone condition.
Yes. Grinding and crystallisation can be scheduled at night or in sectioned zones, handing each area back the same night with no disruption to daytime operations.
Not necessarily. Quarterly or annual terms both work; what matters is transparent unit pricing and response times that make long-term cooperation viable.